Message to Our Customers Regarding Privacy
The Stop & Shop Supermarket Company
("Stop & Shop") believes in protecting the
confidentiality of our customer information in accordance with our customers' wishes and
applicable laws. Our reason for collecting customer information is to help us deliver
value and improve the shopping experience of our customers. The
Stop & Shop Card is our primary means of
collecting such information which helps us to target benefits and services to our customers.
This may include advising our customers about products, services and other opportunities.
Stop & Shop values your business and the trust
you place in us. To help you better understand how customer information is used and
outlines (a) a definition of customer information, (b) methods and sources of collecting
customer information, (c) categories of institutions or parties to whom we may disclose
customer information, and (d) measures and efforts we take to safeguard customer
What is Customer Information?
Customer Information is information about you that is obtained by Stop & Shop
in connection with providing a product or service for personal, family or household
purposes. Some Customer Information is general and not specifically about you. For example,
we may collect and use aggregate sales information or purchase data to determine purchasing
trends. Because this aggregated information cannot be linked to any individual, it is not
protected by this policy.
Customer Information also includes Customer Identifiable Information. This is information
that identifies you. It includes your name, address, email address, and telephone number.
If you elect to have check cashing privileges at our stores, it may also include your
social security number, checking account number and/or driver's license number.
pharmacy records. Pharmacy records are kept separate from other Customer Information
and maintained in accordance with the privacy and other requirements of Federal and state law.
Please speak to your pharmacist for additional information.
How is Customer Information Identified and Collected?
To help better understand and serve the needs of our customers, we collect Customer
Information from various sources, including the following:
- Information we receive when you use your
Stop & Shop Card.
- Information you give us on application forms, customer surveys, sweepstakes
and coupon rebate entries, or when you visit our website or shop our stores.
- Information you provide to us over the phone or through the mail.
- Information we collect through your browser when you visit our website and your
browser interacts with us.
- Information recorded as a result of your interaction with any company in our
corporate family related by common ownership, such as Ahold USA, Inc. and its other
- Information provided to us by other companies.
How is Customer Identifiable Information Used?
Stop & Shop will not disclose to any company,
person or agency Customer Identifiable Information such as customer names, home or email
addresses, or phone numbers, except as described below.
In order to provide you with products and services we believe may meet your needs
and interests, Stop & Shop may disclose Customer
Identifiable Information about you, your purchases and your experiences with
Stop & Shop to other companies in our corporate
companies related by common ownership. We may also provide Customer Identifiable
Information to service providers that perform services for us, such as sending a
direct mail offer from us to you. We require these companies to sign a confidentiality
agreement that prohibits them from using the information for unauthorized purposes.
In addition, Stop & Shop may disclose to any
company, person or agency Customer Identifiable Information as required by law, as
required to protect the rights or safety of Stop & Shop
or our customers, or in response to a specific law enforcement request.
Stop & Shop may transfer Customer Identifiable
Information in connection with the sale of its business operations to a buyer who agrees
How Can I Prevent My Customer Identifiable Information from Being Disclosed?
You have the right at any time to direct us not to disclose Customer Identifiable
Information about you, or to change your preference in this regard, or to change Customer
Identifiable Information that you have provided to us, by contacting us at our website,
or by calling Stop & Shop Consumer Relations, toll-free at 1-800-767-7772 or by writing us at 1385 Hancock Street, Quincy, MA, 02169. If you direct us
not to disclose such information about you, you
will not be eligible for any card-based promotions that require individual data, such
as continuity programs which require Customer Identifiable Information, sweepstakes,
etc., but you will still be entitled to receive other benefits from the use of your
Stop & Shop Card.
What Measures Have Been Designed to Safeguard Customer Identifiable Information?
Protecting Customer Identifiable Information is an important priority for
Stop & Shop. Our internal employee Code of
employees who violate our policies and procedures are subject to disciplinary action.
Marketing services providers that receive Customer Identifiable Information are
required to preserve the confidentiality of that information under the terms of our
legal contracts with them. Stop & Shop also
maintains physical, electronic and procedural safeguards in accordance with industry
standards that are designed to keep unauthorized persons from accessing
Customer Identifiable Information stored on our systems.
What Happens When I Visit Stop & Shop's Website?
When you connect to a Stop & Shop website our computers do not collect Customer Identifiable
Information about you unless you submit that information to us through our website
during your visit. We track usage of our website and record the preferences of visitors
to our website, but we do not record any Customer Identifiable Information about you
through these processes.
The Stop & Shop website provides links to
advertisers and other providers of products and services that may be of interest to you.
If you choose to visit us via the Internet or interact with the businesses linked to our
website, Stop & Shop is not responsible for
that transmission or for the use of information by the linked entities.
personal Customer Information preferences, please contact Stop & Shop
Consumer Relations, toll-free at 1-800-767-7772 or at 1385 Hancock Street, Quincy, MA,
02169, or visit our website at www.stopandshop.com.