Product Requests Although it is not possible for us to carry every product, we make every effort to
carry those products that are most in demand. Over time shoppers' needs change and new
products are constantly introduced to meet those needs. Products that don't sell well may
be discontinued so we have the space to add new products. It is a constant juggling act.
We rely on market research, information provided by our suppliers, and of course,
customer feedback. We regularly review our assortment and compare that with customer
requests.
Product suggestion forms are available in our stores or you can send us a request on line
by using our on line comment card. All forms or emails are sent to our buyers who review
them along with other market information to determine what products to carry to meet the
needs of our diverse customers. However, because of the number of requests we receive, we
regret that we cannot respond personally to each request. Be assured that your request
will get to the person who buys the type of product you are requesting.
For product availability at a particular store, it is best to call
the store directly and speak to the department manager.
Discontinued Products If you are inquiring about why a product is not longer stocked in your store,
generally products that do not sell well are discontinued to make room for new products
coming out on the market. And sometimes, manufacturers discontinue items. We do not
provide a service where we can special order products that we do not carry. Many products
can be ordered on line directly from the manufacturer or other services that specialize
in online ordering. Your feedback will be shared with the appropriate buyer.
